5 Tips for Dealing with Customer Complaints
Companies of all sizes frequently fail to handle customer complaints appropriately. In the digital era, where complaints can be seen by hundreds, thousands or go viral to millions, it is essential that customer complaints, especially serious ones or ones backed by considerable emotion, are treated seriously and dealt with in a timely manner. If you are failing to provide good customer...Read More
Net Income Effect of Overstating & Understating
Business owners sometimes make value judgements that affect net income. Legitimately, some income statement entries are estimates. If you overstate or understate such entries as inventory, net income can be shifted up or down. That may give the owner, prospective buyers and/or the IRS a distorted idea of how your business is doing. At worst, a business owner may be accused of fraud or tax...Read More
The 12 Laws of Karma Applied to Business Ownership
You are more likely to success as a business owner if you are motivated to help solve other people’s problems, not your own. Karma describes the concept of getting back whatever you put forth, good or bad, into the universe. By definition, it’s central to Hinduism and Buddhism for determining a person’s next existence based on the ethical net of their current life. But no matter which...Read More
Buyers: Capitalize on Unprecedented Business Acquisition Opportunities in 2021
Demand for business acquisitions is accelerating, rather than being dampened by COVID-19 for many sectors. This trajectory reflects a market driven by baby boomer demographics, low interest rates, available capital, opportunity seekers and business owners either well-positioned to profit or forced to exit. Market watchers look for both Main Street and M&A deal flow to soar in 2021. On...Read More